In order to help us provide you with better service, please select the
appropriate webform below and fill all the required fields to submit the request to the ICS Service Desk or the group responsible for supporting the service.
PLEASE NOTE: You must provide a valid McGill ID when you fill
in the form or your support request will not be received by the ICS Service Desk. In some cases, you will also need to log in with your
McGill Username and McGill Password.
If your request involves a service that is not within ICS's mandate, we will refer you,
if possible, to the most appropriate support unit.
Important : Our forms have scripts and/or ActiveX components that run in the browser in order to gather information about your system configuration. With this data, we can better help you resolve problems you are reporting to us. Please make sure you allow all content to run if you get security warnings.
General help for students
General help for professors
Support for email issues
Apply for or renew IT Services/Email (including Dial-up Service)
Apply to create and own a LISTSERV email list
Titles indicated by * link to web sites where you can find more information about the service.
Minerva/Banner support
request
Banner Introduction training and registration *
Banner FIS training and registration*
Banner HRIS training and registration *
Banner SIS training and registration *
Help from Banner/Minerva Local Specialists*
Apply for Access to Banner FIS or HRIS Data Warehouse
Apply for Access to the Banner SIS Data Warehouse
Information on Banner login and authorization
*
Telephone problem
Telephone feature
problem
Network Jack (LAN
connection) problem
Request a service - telephone, voicemail, network jack, teleconference, and so on
Order telecom-related equipment including headsets, curly cords, and Polycom Soundstation
Apply for a Long Distance Authorization Code
Apply for a Guest Network Account
Add, delete or revise a listing in the online McGill Staff Directory
ICS request for PC Desktop and Windows file server support. These forms are used by authorized members of the ICS SLA client list only. In some cases, only an authorized person can make a request.
Set up a new computer
Set up equipment (Palm,
Blackberry, Scanner, etc.)
Install software
Configure email
Configure user's access to
printer
Relocation of computer and
configuration
Other requests
Hardware problem
Software problem
Virus problem
Other PC Desktop
issues
Assign user access
permissions
Remove user access
permissions
Set up/replace a
printer
Other issues
Request Server Hosting Service
Request to have files restored from a Windows File Server
Support for computer lab issues
Support for VPN issues
Apply for a Restricted VPN Account (for McGill Affiliated companies)
Titles indicated by * link to web sites where you can find more information about the service.
Telephone problem
Telephone feature
problem
Long distance
problems
Network Jack (LAN
connection) problem
Information on REZ Voice and Data Service *
Support for dial-up access
issues
Apply for / renew Dial-up Service using the IT Services application form
Request Fax Installation
Order a Photocopier
Request Relocation of a Photocopier
If you do not find your issue listed in one of the forms above, you can send an email to the ICS Service Desk